Returns & Refunds
Returns & Exchanges
We offer a 14-day return policy, giving you 14 days from the date you receive your item to request a return.
To be eligible for a return:
- Your item must be unworn, unused and in its original packaging.
- You’ll also need the receipt or proof of purchase.
To start a return, please contact us at orders@goldieparis.com. Returns must be sent to our studio in Sydney, Australia.
If your return is accepted, we’ll provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted. For any return-related questions, feel free to contact us at orders@goldieparis.com.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right. We always aim to resolve any issues quickly.
Non-Returnable Items
Some items cannot be returned, including:
- Custom or personalised items (including special orders)
- Sale items
- Gift cards
If you have any questions or concerns about a specific item, please don't hesitate to contact us.
Exchanges
The quickest way to exchange an item is to return the original item (following the process above) and place a new order. If you'd prefer to discuss alternative options, please email us at orders@goldieparis.com, and we'll do our best to assist you.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to provide a reason.
The item must be unworn, unused, with tags attached, and in its original packaging, accompanied by proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it can take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at orders@goldieparis.com