Returns & Refunds
Updated 8 October 2026
Your statutory rights come first
Nothing in this policy limits mandatory consumer rights, including applicable Australian Consumer Law guarantees. The voluntary return conditions below, including the 14-day limit, original packaging, prior approval and exclusions for sale, custom items or gift cards, do not exclude remedies for faulty, unsafe, misdescribed or otherwise non-conforming goods. Contact orders@goldieparis.com about a problem. A failure to report a problem immediately does not itself remove statutory rights.
We offer a 14-day return policy, giving you 14 days from the date you receive your item to request a return.
To be eligible for a return:
- Your item must be unworn, unused and in its original packaging.
- You’ll also need the receipt or proof of purchase.
To start a return, please contact us at orders@goldieparis.com. Returns must be sent to our studio in Sydney, Australia.
If your return is accepted, we’ll provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted. For any return-related questions, feel free to contact us at orders@goldieparis.com.
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right. We always aim to resolve any issues quickly.
Some items cannot be returned, including:
- Custom or personalised items (including special orders)
- Sale items
- Gift cards
If you have any questions or concerns about a specific item, please don't hesitate to contact us.
These exclusions concern voluntary change-of-mind returns. They do not remove statutory remedies for defective or non-conforming goods, or applicable withdrawal rights.
European Union withdrawal rights
Where EU distance-selling withdrawal rights apply, you may notify us that you wish to withdraw within 14 days of receiving goods, without giving a reason, and return them within 14 days of notifying us. Contact orders@goldieparis.com with a clear statement identifying your order. Applicable exceptions include goods made to your specifications or clearly personalised; a sale price alone is not an exception.
You may inspect goods as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics and functioning may result in a deduction for diminished value, rather than automatic loss of withdrawal rights. Original packaging is not a blanket condition of statutory withdrawal.
Where withdrawal applies, refunds, including eligible standard outbound delivery costs, are due within the applicable legal deadline, normally 14 days after notice. We may withhold a refund until goods are returned or you provide evidence of dispatch, where the law allows. Any return costs depend on the applicable law and the information provided before purchase. These statutory rules take precedence over the voluntary refund timetable below.
We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it can take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at orders@goldieparis.com
